Shipping policy

Thank you for choosing Irispetal (https://irispetal.com) for your preschool and children’s toy purchases! Below are the terms and conditions that outline our Shipping Policy, designed to ensure your shopping experience is smooth and delightful.

Processing Time

All orders undergo verification, quality checks, and careful packaging. Orders are dispatched from our fulfillment center within 1-3 business days after placement. During periods of high order volume, processing may take a few additional days. If there is a significant delay in shipping your order, we will promptly notify you via email or phone.

Shipping Time

Shipping time refers to the duration it takes for your toys to travel from our fulfillment center to your destination. Estimated shipping times are as follows:

  • Standard Delivery: 3-5 business days

  • Expedited Delivery: 1-3 business days

Total Estimated Delivery Time

  • Standard Delivery: 4-8 business days (processing + shipping)

  • Expedited Delivery: 2-6 business days (processing + shipping)

Please note that delivery delays may occasionally occur due to unforeseen circumstances.

Shipping Rates & Delivery Estimates

We offer the following shipping options for customers in Australia, Canada, United States, and the Rest of the World:

  • Free Shipping: Applies to orders of A$90.00 and above.

  • Standard Delivery: For orders between $0.00 and $89.99, a flat rate of A$12.00 applies.

  • Expedited Delivery: Available for all orders at a flat rate of A$30.00.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24 hours. You can use this to monitor the progress of your delivery.

Damages

Irispetal is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to retain all packaging materials and damaged items when submitting a claim.

Contact Us

For any questions about our Shipping Policy or your order, we’re here to help! Reach out to us at:

Email: info@irispetal.com
Phone: +61 8 9172 8497
Address: 7 Wambiri St, South Hedland WA 6722, Australia

We’re committed to ensuring your Irispetal experience is as joyful as the toys we deliver!